Privacy Policy

We may collect information that you voluntarily provide to us, including:

Contact Information

This may include:

• Name
• Phone number
• Email address
• Property or service address
• Mailing address
• Preferred contact method

Quote and Service Information

When you request information or services, we may collect:

• Services you are interested in
• Property information
• Exterior surface information
• Photos you voluntarily upload
• Scheduling preferences
• Access instructions
• Notes regarding the property
• Information necessary to prepare an estimate or perform services

Communications

We may collect and retain communications you have with us, including:

• SMS or MMS messages
• Emails
• Quote requests
• Customer-support inquiries
• Appointment communications
• Feedback
• Other communications you voluntarily send us

Transaction Information

When you purchase services, we may retain information such as:

• Invoice number
• Service description
• Transaction amount
• Payment date
• Payment status
• Refund information

Payment card information may be collected and processed by third-party payment processors. Ironclad Exterior Wash LLC generally does not store complete payment-card credentials.

Website and Device Information

Our website and service providers may automatically collect limited technical information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Approximate geographic area
• Website interaction information
• Date and time of website activity

Information may be collected when you:

• Visit our website
• Complete a quote or contact form
• Call or email us
• Send us a text message
• Opt in to SMS communications
• Schedule an appointment
• Request an estimate
• Submit photographs
• Make a payment
• Communicate with us regarding services
• Interact with our advertising or online services where permitted

We may also receive limited information from service providers that assist us with website hosting, communications, scheduling, customer relationship management, payment processing, analytics, or other legitimate business functions.

We may use information collected from you to:

• Respond to inquiries
• Provide customer support
• Prepare estimates and quotes
• Schedule services
• Confirm appointments
• Send appointment reminders
• Communicate service updates
• Communicate weather-related or scheduling changes
• Send invoices and payment information
• Process transactions
• Maintain customer records
• Maintain service history
• Improve our website and services
• Prevent fraudulent or abusive activity
• Protect our business and customers
• Satisfy tax, accounting, insurance, legal, or regulatory requirements
• Send marketing communications when you have provided the required consent

We do not sell customer information for marketing purposes.

Ironclad Exterior Wash LLC may provide customers with the option to communicate with us through SMS or MMS messaging.

Providing your telephone number does not automatically enroll you in promotional text messaging.

Where consent is required, customers must affirmatively opt in before receiving the applicable category of SMS communications.

Depending on your consent and interaction with Ironclad Exterior Wash LLC, text messages may include:

• Responses to inquiries
• Quote and estimate communications
• Appointment scheduling
• Appointment confirmations
• Appointment reminders
• Service updates
• Weather-related scheduling updates
• Customer-support communications
• Invoice or payment information
• Follow-up communications
• Promotional messages where separate marketing consent has been provided

Consent to receive SMS communications is not a condition of purchasing services.

Message frequency varies based on your interactions with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

You may reply HELP for assistance.

SMS program terms, STOP instructions, HELP instructions, message frequency, message and data rate disclosures, and carrier disclaimers are available in the Terms and Conditions.

SMS Data Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

The following policy applies specifically to mobile information and SMS consent:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Ironclad Exterior Wash LLC does not sell, rent, trade, or provide SMS opt-in information or consent records to third parties or affiliates for their own advertising or promotional purposes.

Companies that provide communications infrastructure, SMS delivery, customer-support systems, or similar operational services may process limited information only as necessary to provide those services on behalf of Ironclad Exterior Wash LLC.

Ironclad Exterior Wash LLC does not sell customer personal information.

We may provide limited information to service providers when reasonably necessary for them to perform services on our behalf.

Examples may include providers offering:

• Website hosting
• Customer relationship management
• Scheduling
• Payment processing
• Accounting
• Cloud storage
• Analytics
• Email delivery
• Customer support
• Communications infrastructure

Service providers may only receive information reasonably necessary for the business function they provide.

This section does not override the SMS privacy protections described above. Mobile information and SMS opt-in data will not be provided to third parties or affiliates for marketing or promotional purposes.

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Respond to a court order or subpoena
• Protect against fraud
• Investigate suspected abuse
• Protect the rights or property of Ironclad Exterior Wash LLC
• Protect customers or other persons from harm
• Enforce agreements
• Respond to legitimate governmental requests

These disclosures do not authorize SMS opt-in or consent information to be used for unrelated advertising or promotional purposes.

Our website may use cookies and similar technologies.

Cookies may be used to:

• Enable website functionality
• Remember preferences
• Improve website performance
• Understand how visitors use the website
• Measure website traffic
• Prevent fraud or abuse
• Support analytics

Some cookies may be placed by service providers that assist with website functionality or analytics.

Your browser may allow you to block, restrict, or delete cookies. Some website functionality may not operate correctly if certain cookies are disabled.

We may use website analytics services to better understand how visitors interact with our website.

Analytics information may include:

• Pages viewed
• Approximate location
• Browser type
• Device type
• Time spent on pages
• Referring pages
• General website interaction information

Analytics data is used to improve our website, marketing, and customer experience.

Payments may be processed through independent payment-processing providers.

These providers may collect payment and billing information necessary to authorize and process transactions.

Ironclad Exterior Wash LLC may retain transaction records such as:

• Customer name
• Invoice number
• Amount
• Date
• Service provided
• Payment status

Payment-processing providers maintain their own privacy and security practices.

Ironclad Exterior Wash LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Misuse
• Loss
• Destruction

However, no electronic system, website, telecommunications network, or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

We retain information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Process transactions
• Resolve disputes
• Comply with legal requirements
• Comply with accounting and tax requirements
• Satisfy insurance requirements
• Prevent fraud
• Protect legitimate business interests

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise disposed of where appropriate.

You may contact us to request updates to certain personal information or communication preferences.

SMS

Reply STOP to any eligible Ironclad Exterior Wash LLC text message to opt out of further SMS communications.

Reply HELP for assistance.

Email

Where required, marketing emails will contain an appropriate unsubscribe method.

Opting out of promotional communications does not necessarily prevent us from sending transactional or service-related communications that are reasonably necessary to fulfill a service request or transaction.

Our website and services are intended for adults seeking exterior-cleaning services.

We do not knowingly collect personal information directly from children under the age of 13.

If we learn that personal information belonging to a child under 13 was unintentionally collected, we may take reasonable steps to delete it.

Our website may contain links to websites or services operated by other organizations.

Ironclad Exterior Wash LLC does not control those external websites and is not responsible for their:

• Privacy practices
• Security
• Content
• Availability
• Terms

You should review the applicable policies of any external website you visit.

Customers may voluntarily provide photographs for quoting or service purposes.

We may also create photographs documenting work performed, property conditions, or completed results.

These photographs may be retained for legitimate purposes such as:

• Preparing estimates
• Service documentation
• Quality control
• Customer support
• Insurance or dispute documentation

Where appropriate, permission will be obtained before using identifiable customer property images in promotional advertising or marketing.

Depending on applicable law, you may request that we:

• Correct certain personal information
• Update certain personal information
• Delete certain information where legally permitted
• Provide information regarding how your information is used

We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained for legitimate legal, accounting, insurance, fraud-prevention, contractual, or tax purposes.

We may update this Privacy Policy periodically to reflect changes in:

• Our website
• Services
• Technology
• Communications practices
• Business operations
• Legal obligations
• Carrier or messaging requirements

The updated version will be posted on this page with a revised Last Updated date.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

IRONCLAD EXTERIOR WASH LLC

Email: sales@mail.ironcladexteriorwash.com
Phone: 813-970-0053
Location: Florida, United States

For SMS assistance, reply HELP to a message from Ironclad Exterior Wash LLC.

To opt out of SMS communications, reply STOP.